As a business owner I think about customer service a lot. I think about how I like to be treated when I have an issue and I try to remember how I want to be treated when a client has an issue.
A few days ago I got to experience customer service at a level unlike anything I’ve ever experienced.
When it comes to Mpix Pro I was already impressed from past experiences with the customer service department. But what they did for me and my family on this occasion was absolutely out of this world.
Photoshop World (Washington, DC 2012) ended on March 27th and it was my very first PSW. I heard from a lot of instructors and attendees that this was “the best Photoshop World yet.” I spent a lot of time absorbing my personal experience and a thought hit me that could help explain why Photoshop World DC was so special for me.
There is no doubt all of the planning, preparation and hard work by +Scott Kelby and his incredible team are among the biggest reasons the convention was such a success. But I think that another very small difference from previous years helped to make my first Photoshop World special.